Shipping Policy
IMPORTANT: Possible Shipping Delivery Delays
Dear Valued Customer,
We understand the importance of timely shipping and want to inform you about possible delays in delivery. Various factors, such as limited air freight operations and customs processing, may affect the delivery times of your packages.
Rest assured, we strive to promptly upload tracking numbers for your orders, ensuring you can monitor their progress accurately. However, due to current logistical challenges, please anticipate an additional 1-2 weeks for your items to reach their destination, especially for international shipments.
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At Sweet Heart Gift, we work closely with talented artisans and manufacturers worldwide. This collaborative effort allows us to offer unique products at exceptional prices, though it may also influence our shipping times.
When you place an order with us, we dispatch it to the address specified during checkout, adjusting prices, currencies, and delivery charges accordingly. Orders are processed on business days (Monday through Friday, Eastern Standard Time), excluding major holidays observed by shipping carriers.
DO WE SHIP WORLDWIDE?
Yes, we offer shipping to the following countries:
United States (50 out of 62 states): Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC
International countries: Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile, Hungary.
WHAT ABOUT CUSTOMS?
Please note that any customs fees incurred after the items have been shipped are not our responsibility. By purchasing our products, you agree that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country.
SHIPPING & HANDLING
Delivery Time = Processing time + Shipping time We process orders on business days, Monday through Friday, Eastern Standard Times, excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 3 – 5 business days during regular seasons or longer during holiday seasons.
SHIPPING TIME
Shipping time varies depending on the location. Here are our estimated shipping times:
LOCATION ESTIMATED SHIPPING TIME United States 2-3 Weeks Canada, Europe 2-4 Weeks Australia, New Zealand 2-4 Weeks Mexico, Central America, South America 2-4 Weeks
DO WE PROVIDE TRACKING INFORMATION?
Certainly! Once your order is shipped, you will receive an email containing your tracking information. If you haven’t received tracking info within 15 business days, please feel free to contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT.”
Some shipping companies may take 5-7 business days to update the tracking information in their system. If more than 10 business days have passed since you placed your order and there is still no information available for your tracking number, please get in touch with us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items from the same purchase may occasionally be sent in separate packages, even if combined shipping was specified.
WILL I BE CHARGED VAT TAXES?
Items shipped internationally from the US are delivered DDU (Delivered Duty Unpaid), and we do not collect VAT (Value Added Taxes). The recipient of the package is responsible for any taxes, duties, and customs fees associated with it.
We genuinely appreciate your understanding and patience regarding possible shipping delays. If you have any further questions or concerns, please don’t hesitate to reach out to us at info@sweetheartgift.com.
Warm regards,
Sweet Heart Gift
